Products in stock ordered by 1 p.m. Pacific Standard Time will ship the same business day. Please note that Saturdays and Sundays are not considered business days for package delivery.

Shipping & Handling Charges
Shipping and handling charges on your order will be calculated as follows (charges are shown in US dollars):

Order Ship-To Address Per-Order Charge Per-Item Charge Additional Shipping Charges for Faster Delivery
3 Business Day Delivery 2 Business Day Delivery Next Business Day Delivery
48 Contiguous States $9.95 Some products require an additional shipping charge due to their size, weight, and shipping method. Please see the product detail page for exact per-item shipping charges. $9.00 $15.95 $29.95
Alaska, Hawaii, Puerto Rico $22.45 service
not available
$27.95 $44.95
Shipping Charges are based on consumer order quantities and not large volume orders. Large volume orders are subject to special order policies, contact our Customer Service Department for additional details.

When will my order ship?
Orders received by 1 p.m. Pacific Standard Time for items that are in-stock ship out the same business day. Orders received after 1 p.m. Pacific Standard Time will ship the next business day. When an item is not in stock we ship it as soon as it is available. Typically we do not ship Saturday and Sunday.

Billing Address and Delays in Shipping
We will verify that the name and billing address on your order matches the name and address on the credit card account you've provided for payment of your order. If they do not match, your order will be delayed so that we may contact you in an effort to receive the correct information. We may also contact you to verify your approval of a shipping address that is different than the billing address.

If I order two or more items and one is out of stock, will you wait and ship the entire order together when all items are available, or do you ship the in-stock items first and the back-ordered item later?
Usually, the in-stock items will ship first, and any backordered items will follow as soon as they are available. You have an option during check out to hold your order and ship complete, if you'd prefer. Orders shipping to Canada and other international destinations will always ship complete when all items are available.

Can I track my order during shipment? If so, how?
Yes, we e-mail the carrier's tracking number when your order ships (if you provide your e-mail address). You can check delivery progress by clicking on the appropriate link: UPS or FedEx Tracking.

When will I receive my order?
Approximate transit times for standard delivery in the United States are 5-6 business days. Approximate transit times in Canada are 5-10 business days for standard delivery, 2-5 business days for Expedited delivery, and 1-4 business days for Saver delivery. Extended destinations in Canada may take longer and customs delays can occur. If you need a more precise delivery date, please contact our Customer Service department.

If an item is on backorder, the expected shipping date is indicated on the product page. This date relates to new orders.

I only received part of my order today. Where's the rest of it?
Your order may have shipped in more than one box. Please allow several days for all the merchandise to arrive in case the boxes were separated along the way. If an item was out of stock and has been backordered, this will be indicated on the shipping invoice.

Can I use a PO Box address for shipping?

Many orders can be shipped through the US Postal Service to a US PO Box address. However, some of our larger and heavier items cannot be mailed to a PO Box. If you've provided a PO Box address and we are unable to accommodate your request, we will notify you by phone or e-mail.